9d99's Privacy Policy
Learn with full transparency how safe your personal information is with us — because trust is our biggest commitment.
1 Introduction & Scope
This privacy policy ("Policy") applies to all services and activities of the 9d99 platform. When you use 9d99's website, app, or any digital service, your information is collected, processed, and protected under this Policy. Please read this Policy carefully, as it provides important information about your privacy rights.
9d99 places the highest importance on user privacy. We believe you should have complete control over your personal information. That is why we always make it clear what information is collected, why it is collected, and how it is used.
2 What Information We Collect
The following types of information may be collected during registration and use of 9d99's services. Information is always collected for lawful purposes and limited to what is necessary.
Identity Information
Information provided when opening an account, such as:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID details (if verification is required)
Usage Information
Information automatically collected while using the service, such as:
- IP address and device identifier
- Browser type and version
- Login and logout times
- Pages visited and session duration
- Click and interaction patterns
Financial Information
Information required to complete transactions, such as:
- bKash, Nagad, Rocket, or Upay account number (partial)
- Deposit and withdrawal history
- Transaction dates and amounts
Communication Information
Information shared during support or complaints, such as:
- Live chat messages and history
- Email correspondence
- Complaint or feedback content
3 Methods of Information Collection
9d99 collects user information through various methods. Each method is fully lawful and conducted in accordance with data protection principles.
Direct Collection
When you register with 9d99, verify your account, make a deposit or withdrawal, or contact the support team — the information you provide is recorded directly in our system.
Automatic Collection
While browsing the website or app, certain information is automatically collected through cookies, log files, and similar technologies. This information is primarily used to improve service quality and ensure security.
Collection from Third Parties
A limited amount of information may be verified through legitimate third-party services for identity verification or fraud prevention. Only the necessary information is used in such cases.
4 How Your Information Is Used
9d99 uses collected information only for specific, lawful, and clearly defined purposes. The main purposes are described below.
Service Operation & Improvement
Information is used for account management, transaction processing, and improving the overall quality of the platform. This information is analysed to make the user experience easier and more enjoyable.
Identity Verification & Security
Information is used to confirm the age and identity of registered users and to prevent fraudulent activity and unauthorised access. 9d99's SSL encryption technology keeps this process secure.
Customer Support
Contact information is used to resolve any issues or complaints quickly and to operate 24/7 live chat and email support services.
Notifications & Communications
Your mobile number and email are used to send important account updates, transaction confirmations, and security-related notifications.
Responsible Gaming
Usage information is analysed to monitor user gaming behaviour, identify signs of potential addiction, and provide support in a timely manner.
Legal Compliance
Information may be retained and disclosed to comply with applicable laws and regulations, and when cooperation with authorities is required.
5 Cookies & Similar Technologies
9d99 uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve website functionality and user experience.
Essential Cookies
These cookies are essential for the website to function properly. Without them, login sessions, security verification, and payment processing cannot be completed. There is no option to disable these cookies.
Functional Cookies
These cookies are used to remember your preferences and settings, such as language preference or login details. They make each of your visits more convenient.
Analytics Cookies
These cookies help review website performance and usage patterns to improve service quality. Collected information is processed in fully anonymised form.
You can control or delete cookies by changing your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.
6 Information Sharing & Third Parties
9d99 never sells your personal information or provides it to third parties for commercial purposes. Information may only be shared in the limited circumstances described below.
Service Provider Partners
Certain trusted technology partners (such as payment processors and IT service providers) have limited access to information to keep 9d99's services running. They operate under strict confidentiality agreements and may not use the information for any other purpose.
Legal Obligations
Information may be disclosed to comply with court orders, lawful requests from investigative authorities, or applicable legal requirements. In such cases, only the information required by law is provided.
Fraud Prevention
Relevant information may be shared with the concerned authorities to assist in investigating cyber fraud, money laundering, or other illegal activities.
7 Data Security Measures
9d99 follows internationally recognised technologies and practices to protect user information. Our security framework operates at the following levels.
SSL Encryption
All data transmissions are secured by SSL/TLS encryption technology, which prevents interception by third parties.
Access Control
Only authorised personnel have access to specific information. Every access is logged and regularly reviewed.
Secure Servers
All data is stored on secure servers, where regular security audits are conducted.
Please note that transmitting information over the internet or storing it electronically is not 100% secure. 9d99 is committed to ensuring the highest level of protection, but no one can guarantee complete security.
8 Data Retention Period
9d99 retains user information only for as long as necessary. The retention period is determined by the nature of the information, the purpose of collection, and legal obligations.
Active Account Information
Identity and financial information is retained for as long as your account remains active. This information is essential for service operation.
Closed Account Information
Even after an account is closed, certain information may need to be retained for a specified period to meet legal obligations and resolve potential disputes. Once this period has passed, the information is securely deleted.
Transaction Records
Records of financial transactions are retained for a set number of years for legal and regulatory reasons. This information may only be used for lawful purposes.
9 Your Privacy Rights
As a user of 9d99, you have the following rights over your own information. To exercise these rights, please contact our support team.
Right to Access
You can find out at any time what information we hold about you and how it is being used. We will respond within a set timeframe upon receiving your request.
Right to Rectification
If any of your information is incorrect or incomplete, you may request a correction. Keeping information accurate and up to date is important for the benefit of both parties.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained due to legal obligations, in which case the request may not be fully fulfilled.
Right to Object to Processing
You have the right to object to certain uses of your information. If you wish to opt out of marketing communications, you may request this at any time.
10 Protection of Minors
9d99's services are for users aged 21 and above only. We do not knowingly collect information from anyone under 21 or allow them to open an account.
Age is verified at the time of account registration. If we are informed that information belonging to a person under 21 has been collected for any reason, we will immediately close that account and delete the associated information.
11 Changes to the Privacy Policy
9d99 may update this privacy policy from time to time. Changes to the policy may be necessary due to service updates, amendments to laws, or technological developments.
Users will be notified of significant changes via email or through the site. Continued use of the service after changes have been made will be considered acceptance of the new policy. You are advised to check this page regularly.
12 Contact Us
If you have any questions, feedback, or complaints about this privacy policy, our support team is always ready to help.
Live Chat
Get instant help through our 24/7 live chat. You can communicate in both Bengali and English.
Email Support
For detailed privacy-related requests or information access, email us:
[email protected]